BRACNova respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you:

  • Visit bracnovabd.com;
  • Register for a course;
  • Attend a class or assessment;
  • Purchase or access our educational services;
  • Communicate with us; or
  • Use any BRACNova website, platform, form, or official communication channel.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with BRACNova, we may collect the following information:

1.1 Personal Information

We may collect:

  • Full name;
  • Phone number;
  • WhatsApp number;
  • Email address;
  • Address, city, or location;
  • Date of birth or age;
  • Photograph or profile image;
  • Parent or guardian information where applicable; and
  • Other information submitted through registration or contact forms.

1.2 Academic Information

To provide appropriate educational services, we may collect:

  • School or college name;
  • Academic level, group, or curriculum;
  • Examination year;
  • Academic interests;
  • Previous results where relevant;
  • Preferred subjects or courses;
  • Class attendance;
  • Assignment and assessment results;
  • Model-test scores;
  • Instructor feedback; and
  • Learning progress information.

1.3 Registration and Payment Information

When you enrol in a course or make a payment, we may collect:

  • Selected course and batch;
  • Registration date;
  • Payment amount and status;
  • Transaction identification number;
  • Payment method;
  • Invoice or receipt information; and
  • Information necessary to verify and manage the payment.

Payments may be processed by banks, mobile financial service providers, payment gateways, or other authorised third parties. BRACNova does not normally receive or store your complete card, bank-account, PIN, password, or mobile financial service credentials.

1.4 Communications

When you contact us through email, telephone, SMS, WhatsApp, social media, forms, or official course groups, we may collect:

  • Your contact details;
  • The content of your message;
  • Attachments or documents submitted by you;
  • Call or support history; and
  • Information necessary to respond to your enquiry.

1.5 Class and Assessment Information

When you attend an online or physical class, model test, counselling session, or other academic activity, we may collect:

  • Attendance and participation records;
  • Submitted assignments and answers;
  • Marks, results, and performance reports;
  • Questions and feedback;
  • Name, voice, video, chat messages, or screen participation appearing in a class recording; and
  • Reports relating to academic conduct or rule violations.

1.6 Technical and Usage Information

When you use our website or online services, certain information may be collected automatically, including:

  • Internet Protocol address;
  • Browser and device type;
  • Operating system;
  • Device identifiers;
  • Pages visited and time spent;
  • Date and time of access;
  • Referring website or source;
  • Website interactions;
  • Error and performance data; and
  • Approximate location derived from technical information.

2. How We Collect Information

We may collect information:

  • Directly from you during registration, payment, or communication;
  • From a parent or legal guardian;
  • Through your participation in classes and assessments;
  • Automatically through cookies and similar technologies;
  • From payment processors and service providers;
  • Through official social-media pages or messaging platforms; and
  • From publicly available sources where lawful and relevant.

3. How We Use Your Information

We may use your information to:

  • Create and manage your registration;
  • Verify your identity and payment;
  • Enrol you in the appropriate course or batch;
  • Deliver classes, assessments, and study materials;
  • Track attendance and academic progress;
  • Provide feedback and student support;
  • Communicate schedules, notices, results, and service updates;
  • Respond to enquiries, complaints, and refund requests;
  • Issue invoices, receipts, or enrolment confirmation;
  • Prevent fraud, account sharing, misuse, and security threats;
  • Maintain and improve our courses, website, and services;
  • Conduct internal reporting and quality assurance;
  • Send promotional information where permitted;
  • Establish, exercise, or defend legal claims; and
  • Comply with applicable legal and regulatory requirements.

We will not use personal information for purposes that are materially different from those described in this Policy without providing appropriate notice or obtaining consent where required.

4. Legal Grounds for Processing

Where applicable, BRACNova processes personal information based on one or more of the following grounds:

  • Your consent;
  • The need to provide a course or service requested by you;
  • The need to process and verify a payment;
  • Our legitimate interests in operating, securing, and improving our services;
  • Protection of the rights and safety of BRACNova, students, employees, and others; and
  • Compliance with applicable legal obligations.

Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing that occurred before consent was withdrawn.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to:

  • Remember user preferences;
  • Maintain website functionality;
  • Understand website traffic and usage;
  • Measure the effectiveness of advertisements;
  • Improve website performance;
  • Detect errors or suspicious activity; and
  • Provide relevant content.

Cookies may be classified as:

  • Essential Cookies: Required for website operation and security;
  • Preference Cookies: Remember selections and settings;
  • Analytics Cookies: Help us understand website performance and visitor behaviour; and
  • Marketing Cookies: Help measure campaigns and provide relevant advertising.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

Where required, we will request consent before using non-essential cookies.

6. How We Share Information

We do not sell or rent personal information.

We may share necessary information with:

6.1 Service Providers

We may engage trusted third parties that provide:

  • Website hosting and technical support;
  • Payment processing;
  • Video-conferencing services;
  • Email, SMS, and messaging services;
  • Cloud storage;
  • Analytics and security services;
  • Customer support systems; and
  • Accounting, legal, or professional services.

These providers may access information only as reasonably necessary to perform services on our behalf and are expected to protect it appropriately.

6.2 Instructors and Authorised Personnel

Relevant information may be shared with instructors, administrators, counsellors, and authorised employees to deliver courses, monitor progress, and support students.

6.3 Legal and Safety Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable law, court orders, or lawful government requests;
  • Investigate suspected fraud, misconduct, or security incidents;
  • Enforce our Terms and Conditions;
  • Protect the rights, safety, and property of BRACNova or others; or
  • Establish, exercise, or defend a legal claim.

6.4 Business Changes

If BRACNova undergoes a merger, acquisition, restructuring, financing, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to appropriate confidentiality and legal requirements.

7. Class Recordings

Some online or physical sessions may be recorded for:

  • Course delivery;
  • Student revision;
  • Quality assurance;
  • Instructor training;
  • Academic support; or
  • Safety and dispute resolution.

A recording may include a participant’s name, voice, video, profile image, screen activity, or chat messages.

Where recordings are made available to students, access will normally be restricted to authorised users and may be provided for a limited period. Students are prohibited from copying, recording, publishing, selling, or sharing class recordings without written permission.

If you have concerns about appearing in a recording, please contact us before joining the relevant session.

8. Children’s and Students’ Privacy

Some BRACNova students may be under 18 years of age.

Where appropriate, we may request the involvement or consent of a parent or legal guardian before collecting or using information relating to a minor.

Parents or legal guardians may contact us to:

  • Review information relating to their child;
  • Request correction of inaccurate information;
  • Withdraw consent where applicable; or
  • Request deletion, subject to legal and operational requirements.

We do not knowingly collect more information from a minor than is reasonably necessary to provide educational services, maintain safety, and administer the student’s enrolment.

9. Marketing Communications

With your consent or where otherwise permitted, we may send information about:

  • New courses and batches;
  • Registration deadlines;
  • Discounts and promotional offers;
  • Free classes, seminars, or model tests;
  • Admission-related updates; and
  • Other BRACNova services.

You may request to stop receiving promotional communications at any time by:

  • Using an unsubscribe option where available;
  • Replying with an opt-out request; or
  • Contacting us at support@bracnovabd.com.

You may continue to receive essential communications relating to an active registration, payment, class, or account.

10. Data Security

We use reasonable administrative, organisational, and technical safeguards to protect personal information against:

  • Unauthorised access;
  • Accidental loss;
  • Misuse;
  • Alteration;
  • Disclosure; and
  • Destruction.

These safeguards may include access restrictions, authentication controls, secure storage, staff confidentiality requirements, monitoring, and other appropriate security measures.

However, no internet transmission, electronic system, or storage method is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for protecting your password, class link, access code, and device from unauthorised use.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide the requested services;
  • Maintain academic and attendance records;
  • Complete payment and accounting requirements;
  • Respond to complaints or disputes;
  • Prevent fraud and misuse;
  • Enforce agreements; and
  • Meet applicable legal obligations.

Retention periods may vary according to the type of information and the reason it was collected.

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to legal and operational requirements.

12. Your Privacy Rights

Subject to applicable law and reasonable verification, you may request to:

  • Access the personal information we hold about you;
  • Correct inaccurate or incomplete information;
  • Update your contact or registration information;
  • Withdraw consent where processing is based on consent;
  • Object to or restrict certain uses of your information;
  • Stop receiving promotional communications;
  • Request deletion of eligible information; or
  • Ask questions about how your information is handled.

Certain information may need to be retained for legal, accounting, security, academic-record, or dispute-resolution purposes.

To submit a request, email support@bracnovabd.com. We may ask for information necessary to verify your identity before processing the request.

13. Third-Party Websites and Platforms

Our website or services may contain links to or use third-party platforms, such as:

  • Payment providers;
  • Video-conferencing platforms;
  • Messaging applications;
  • Social-media services;
  • Analytics providers; and
  • External educational resources.

These services operate under their own privacy policies and terms. BRACNova is not responsible for the independent privacy practices, security, availability, or content of third-party services.

You should review the applicable third-party privacy policy before submitting personal information.

14. International Data Processing

Some service providers may store or process information outside Bangladesh. Where this occurs, we will take reasonable steps to ensure that the information receives an appropriate level of protection and is handled consistently with this Privacy Policy and applicable law.

15. Data Breach Response

If a security incident affects personal information, BRACNova will take reasonable steps to:

  • Investigate and contain the incident;
  • Reduce possible harm;
  • Restore the security of affected systems;
  • Notify relevant parties where appropriate or legally required; and
  • Implement measures intended to prevent recurrence.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, operational practices, or legal obligations.

The updated Policy will be published on bracnovabd.com with a revised “Last Updated” date. We may provide additional notice where a change materially affects how personal information is handled.

Continued use of our website or services after an update means that you acknowledge the revised Policy.

17. Governing Law

This Privacy Policy will be governed by and interpreted in accordance with the applicable laws of Bangladesh.

18. Contact Us

For privacy-related questions, requests, or complaints, please contact:

BRACNova
Website: bracnovabd.com
Email: support@bracnovabd.com
Phone/WhatsApp: 01401322209